Something not working? Write to us — a person reads every message.
Email support@purple-sheep.com. We answer within two business days. Telling us your account email, your phone and OS version, and what you were doing when it went wrong gets you a real answer on the first reply.
Thresh can read training and health data from services you already use, so the record of what you actually did fills itself in instead of being retyped.
My watch activity didn't show up. Sync your watch to its own app first — Thresh receives an activity after the provider has it. If it's been more than an hour, email us with the activity date and start time.
A session shows as missed that I actually did. Open the day and close it manually; a manual answer always wins over an inferred one. If activities from a connected account stopped arriving entirely, disconnect and reconnect the account, then tell us.
How do I disconnect a service? Settings → Connected accounts → Disconnect. You can also revoke Thresh from the provider's own account page. Either way we stop receiving new data immediately.
How do I delete my data? Delete your account in the app, or email privacy@purple-sheep.com. We respond within 30 days.
Email privacy@purple-sheep.com. Please include enough detail to reproduce the issue and give us a reasonable window to fix it before disclosing it publicly.
The Thresh backend reports its own health at api.thresh.purple-sheep.com/health.